Amidst the uncertainty surrounding daily life due to the Covid-19 virus, The Pipe Shop has had to temporarily close the front shop to customers. The well being of our customers and staff is always forefront in our minds and has led to us reaching this decision. Our commitment to providing customers with top quality tobacco and service has been unwavered.
Our mail order service has been guaranteeing that customers get their products regardless of where they reside in the United Kingdom for many years and we continue to operate this service.
A new Same Day Local Delivery service to EH postcodes (EH1-EH22, EH24, EH25, EH30-EH35, EH39 and EH41) is in effect whilst the front shop is closed, ensuring local customers can get their products on the same day for a fee of £8.00.
Whilst dealing with mail order and home deliveries our staff are taking all the necessary precautions to keep our environment clean, employing the use of disinfectants, antibacterial hand-wash and sanitisers along with masks and nitrile gloves being worn whilst packaging orders and delivering goods.
We are aware that a number of our customers are in the high risk category and want to alleviate any concerns they may have when ordering from us.
If you are going for the Home Delivery option you can make arrangements to have the order left in a location that requires no contact being made with staff. For example the goods could be left at the bottom of the stairwell once our staff are buzzed in, or in a driveway upon seeing the customer through the window.
Our staff are always happy to assist you and can be reached Monday through Friday on 0131-553-3561. Simply leave a message with your full name, address and contact number along with the order or query and one of our staff will promptly phone you back. Do not leave any form of sensitive information (i.e card or banking details) as we will process payments when on the phone with you.
Our thoughts and prayers go out to all affected by the current situation. Stay safe.
– The Pipe Shop Ltd